Shipping and Delivery
The SAA Store provides printed literature, recovery milestone items, and other physical resources to individuals and groups. This page explains how physical orders are processed and delivered. Digital products are delivered electronically and are not shipped.
Order Processing
After you place an order, we will send an order confirmation to the email address provided at checkout. Physical orders are prepared after payment has been authorized. Processing time may vary based on product availability, order volume, weekends, holidays, and special handling requirements.
An order containing both physical and downloadable products may be fulfilled in separate parts. Eligible digital files are made available electronically after payment is confirmed, while physical items are prepared for shipment.
Shipping Methods and Charges
Available shipping methods and charges are displayed during checkout based on the delivery address, products in the cart, package weight, and selected service. Review the shipping method and total carefully before submitting the order.
Any delivery estimate provided during checkout or by a shipping carrier is an estimate rather than a guaranteed delivery date. Weather, carrier interruptions, customs processing, and other circumstances outside the ISO’s control may affect delivery.
Delivery Address
Please provide a complete and accurate delivery address. Check apartment, suite, unit, postal code, and country information before placing the order. If an address needs to be corrected, contact the ISO as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from an incomplete or incorrect address may be the customer’s responsibility, except where the error was made by the SAA Store.
International Orders
International shipping availability is shown during checkout. International orders may be subject to customs review, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless the checkout page states otherwise, these charges are not included in the order total and are the recipient’s responsibility.
Tracking and Delivery
When tracking is available, the shipment information may be included in the shipping email or order details. Tracking activity can take time to appear after a label is created.
If a carrier marks a package as delivered but it has not been located, first check the delivery area, household members, building office, and carrier tracking details. If the package remains missing, contact the carrier and then contact the ISO with the order number and delivery address.
Damaged, Missing, or Incorrect Items
Please inspect the order promptly after delivery. If an item arrives damaged, is missing, or differs from what was ordered, contact the ISO as soon as possible. Include the order number, the affected item, and a brief description of the issue. Photographs of the package and item may help us review the request.
Do not return an item before receiving instructions from the ISO. Replacement, return, or refund eligibility depends on the circumstances, product type, and applicable law.
Ordering by Mail or Phone
Customers who prefer not to place an online order may contact the ISO for current mail-order or telephone-order assistance. Orders paid by check should be made payable to “ISO” and mailed only after confirming the current order total and instructions.
Mail: ISO of SAA, Inc., PO Box 70949, Houston, TX 77270, USA
Phone or WhatsApp: +1 713-869-4902
Email: info@saa-recovery.org
Need Help With an Order?
When contacting us, include the order number, purchaser name, email address used at checkout, and a short description of the question. Never send a complete payment card number, account password, or other sensitive authentication information by email.