Download Help

The SAA Store offers downloadable resources, including MP3 convention recordings, EPUB e-books, and virtual medallion files. Downloadable products are delivered electronically and do not require shipping.

How to Access Your Downloads

1. Wait for the order confirmation or completed-order email after payment has been confirmed.
2. Open the email and select the download link shown beside the purchased product.
3. If you ordered while signed in, you can also visit My Account and select Downloads.
4. Save the file to a location on your device where you can find it again.

If you checked out as a guest, use the download link in the order email. A guest order may not automatically appear in an account created after the order was placed.

When Downloads Become Available

Download access is provided after the store confirms payment and the order reaches the appropriate status. Some payment methods require additional processing time. Check the spam or junk folder if the order email does not appear in your inbox.

Supported File Types

MP3 Audio

MP3 files can be played in most modern web browsers, computers, phones, tablets, and media applications. If selecting a link starts playback instead of downloading the file, use the browser’s download control or the Save Link As option available on your device.

EPUB E-Books

EPUB files require a compatible e-reader or reading application. Save the EPUB file and open or import it into an application that supports EPUB. Device and application instructions vary, so consult the support information provided by the device or reading-app manufacturer.

Virtual Medallions

Virtual medallions may be supplied as animated GIF or image files. Save the file to your device before sharing it in an eligible virtual meeting or displaying it in a compatible application.

Download Troubleshooting

• Confirm that you are using the same email address or customer account used for the order.
• Try the download link from a current version of a common web browser.
• Temporarily disable a pop-up blocker or security extension only if you trust the order email and store link.
• Check the device’s Downloads folder and available storage space.
• Try a different network if the download stops before completion.
• Do not repeatedly select the link while a large MP3 file is still downloading.

Expired, Missing, or Unavailable Links

A download link may be limited, expire, or become unavailable after repeated use. If the purchased file is missing or the link does not work, contact the ISO with the order number, purchaser email address, product title, and a description of the problem. Do not include account passwords or complete payment card information.

Copyright and Sharing

Download links and purchased files are provided for the purchaser’s permitted use. Do not publish, upload, forward, reproduce, resell, or distribute SAA digital products or download links without written authorization from the International Service Organization of SAA, Inc. Protecting these files helps support the continuing work of the fellowship.

Download Support

Email: info@saa-recovery.org

Phone or WhatsApp: +1 713-869-4902