Privacy Policy

This Privacy Policy explains how the International Service Organization of SAA, Inc. (“ISO,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or purchase from the SAA Store at https://saa-store.org/.

This policy applies to the SAA Store. Separate SAA websites, meeting services, contribution forms, and third-party websites may provide their own privacy notices.

Information We Collect

Information You Provide

Contact information, such as name, email address, telephone number, and mailing address.
Billing, shipping, and order information.
Account information, if you choose to create a customer account.
Products purchased, download activity, order history, and contribution selections made through the store.
Messages, support requests, reviews, and other information you submit to us.
Newsletter preferences when you separately choose to subscribe.

Information Collected Automatically

When you use the store, the website and its service providers may automatically collect technical and usage information, such as Internet Protocol address, browser type, device information, referring page, pages viewed, session activity, cart activity, timestamps, and security or error logs.

Payment Information

Payments are processed through authorized third-party payment providers. The SAA Store generally receives transaction details such as payment status, transaction identifier, payment type, and limited display information rather than the complete payment card number.

If a payment provider offers a saved-payment option and you choose to use it, the provider may store the payment credentials and return a secure token or reference to the store. Available saved methods may be managed through My Account when supported by the payment provider.

How We Use Information

To process payments, fulfill orders, ship physical products, and provide purchased downloads.
To create and maintain a customer account when requested.
To send order confirmations, receipts, shipping information, download links, and service messages.
To respond to questions, resolve order issues, prevent fraud, and protect the store and its users.
To maintain accounting, tax, operational, and legal records.
To improve store performance, accessibility, product availability, and customer experience.
To send newsletters or promotional messages only when you have chosen to receive them, subject to applicable law.
To comply with legal obligations and enforce store policies.

Cookies and Similar Technologies

The store uses cookies and similar technologies needed to operate features such as the shopping cart, checkout, account login, security, language or display preferences, and session continuity. These essential technologies are required for the store to function correctly.

The store may also use measurement or analytics tools to understand site usage and improve performance. Where required, non-essential technologies will be used according to the choices presented through the store’s cookie or consent controls. Browser settings can restrict cookies, but blocking essential cookies may prevent the cart, account, or checkout from working.

When We Share Information

We may disclose personal information only as reasonably necessary to operate the store, fulfill an order, protect the organization, or comply with law. Recipients may include:

Payment processors and fraud-prevention providers.
Shipping carriers, fulfillment providers, and postal services.
Website hosting, maintenance, security, backup, and technical support providers.
Email, customer-support, analytics, and communication service providers used by the ISO.
Professional advisers, accountants, auditors, insurers, and legal advisers.
Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or property.

Service providers are expected to use information only for the services they perform for the ISO and to protect it appropriately. The ISO does not sell personal information for money.

Newsletter and Marketing Choices

Newsletter registration is optional and separate from placing an order. If you subscribe, we may use the provided email address to send SAA Store or ISO updates. You can unsubscribe by using the link in an email or contacting us. Unsubscribing from marketing does not prevent necessary transactional messages about an order or account.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, download access, customer support, accounting, tax, security, dispute resolution, and legal obligations. Retention periods vary according to the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for keeping account passwords and download links confidential.

Your Choices and Privacy Rights

Depending on where you live and subject to applicable law, you may be able to request access to, correction of, or deletion of personal information, or object to certain uses. Some information may need to be retained for completed transactions, legal compliance, security, or organizational records.

You can update available account information through My Account or contact the ISO. We may need to verify a request before taking action.

Anonymity and Store Orders

A purchase from the SAA Store is a commercial transaction with the ISO. Information required to complete the transaction is handled as order information. A purchase does not create a public SAA membership record, and customer information is not displayed publicly unless the customer intentionally submits content intended for publication, such as an approved product review.

External Websites

The store may link to external websites, payment services, meeting resources, contribution forms, or other services. Their privacy practices are governed by their own policies, and the ISO is not responsible for the privacy practices of websites it does not control.

International Use

The ISO is based in the United States. If you use the store from another country, information may be processed in the United States or other locations where authorized service providers operate, subject to applicable safeguards and law.

Changes to This Policy

We may update this Privacy Policy when the store, its service providers, or legal requirements change. The revised policy will be posted on this page with an updated date.

Contact Us About Privacy

Email: info@saa-recovery.org

Mail: ISO of SAA, Inc., PO Box 70949, Houston, TX 77270, USA

Last updated: September 5, 2026